With the industry's largest collection of Insurance Specialists at its disposal, Rehab Medical prides itself on the ability to provide customers with customized equipment faster than any of its competitors. Learn more about our comprehensive process below to find out what makes our customer service second to none!
The first step to acquire new medical equipment through your insurance is to provide Rehab Medical with your basic information, such as contact information and your insurance benefits. Our dedicated team of insurance specialists will use this information to discover if your current insurance plan(s) will cover your new equipment from the very beginning.
Note: We work with virtually all types of insurance, including Medicaid, Medicare, and commercial health plans.
The second step of our process is to conduct a face-to-face evaluation with your doctor and/or physical therapist to determine your mobility needs. A member of our talented team of Assistive Technology Professionals (ATP) will join you at this stage in the process to develop a custom equipment configuration tailored to your evolving needs.
During this process our Rehab Medical team will work closely with your doctors to gather all the necessary paperwork so you can avoid the unneeded stress and focus on what's important.
The third step in the process entails Rehab Medical submitting all collected paperwork to your funding source, such as Medicaid or Medicare. During this process your insurance will evaluate your mobility needs and equipment requested to determine if it's medically necessary.
Note: In the event the initial request is denied, we will circle back with your doctors to acquire all the additional paperwork needed to get you approved for your new equipment.
Final Fitting &
The final step in our unrivaled process is delivery of your new equipment to your home! Our team will work closely with you to setup a date/time to deliver your equipment, where an experienced tech will provide thorough instructions for your new equipment and answer any questions you may have. They will also make an additional adjustments onsite to improve comfort.
ADDITIONAL PATIENT SUPPORT
PATIENT FIT 4U PROGRAM
Rehab Medical strives to provide exceptional patient support before and after medical equipment and services are provided. Our 30 Day Fit 4 U program is designed to ensure patients receive the correct equipment that it is perfectly fit for them. All support and service may be obtained by contacting Rehab Medical’s service center at 1-866-424-4500.
WITHIN 30 DAYS
Each complex patient will receive a follow up phone call after delivery, at which point Rehab Medical will answer any questions or concerns that may come up since the initial delivery of the equipment. Any service requests initiated within the first 30 days of delivery will be provided as a courtesy. Common courtesy requests include but are not limited to the following:
Re-training on the various components of the equipment
Many clients with progressive conditions and complex positioning needs may need reassessment within the first year of delivery. By contacting our service center, we can gladly provide a re-assessment to ensure our clients are thoroughly supported.
REHAB SEATING APPLICATION
Rehab Seating, launched in 2019, offers clinicians real-time updates on active orders for Rehab Medical patients. The unique platform fulfills a long-awaited need to have accurate updates at the push of a button for clinicians nationwide. The platform ties directly into Rehab Medical’s database, thus providing instant order updates without having to rely on a third party to make changes. Patients can also sign up to receive email/text updates throughout the process to keep informed on the progress of their equipment any day, any time.
SERVICE & REPAIR
Rehab Medical’s Service and Repair Team will first attempt to resolve and troubleshoot service issues over the phone. Should further service be needed, a Service Technician will be scheduled to arrive at the patient’s home and test the equipment on site. When an item needs to be replaced or repaired, Rehab works directly with the patient’s insurance provider to ensure that repair is covered under their current plan. Repairs are then completed on site.
If replacement and repair requires ordering of parts, an additional on-site visit, etc., Rehab can offer a loaner chair while the existing one is being repaired. A 10-point inspection is completed at Rehab’s facilities to ensure all equipment is compliant, safe, and in top working condition. To fill out a service request or get your questions answered, click here.
Rehab Medical has partnered with CareCredit to offer customers a solution for any out-of-pocket expenses. CareCredit offers promotional financing for transactions greater than or equal to $200 that includes no interest if paid in-full within 12 months, or an additional option for reduced APR with equal monthly payments for up to 24 months.
CareCredit is accepted at more than 200,000 provider and merchant locations for many kinds of products and services including medical equipment and supplies, physical therapy, primary and urgent care, and more. The application process is easy and customers can apply at www.carecreditpay.com or with a live agent, Monday through Friday from 9:00 a.m. - 9:00 p.m. (ET) at 800-677-0718.